Shipping policy

Last updated: October 19, 2026

At THAT ONE, we aim to make your shopping experience simple and convenient. We offer free shipping on eligible orders and work with our fulfillment partners to deliver your products to customers around the world.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be longer during holidays, promotional periods, or periods of high demand.

Once your order has been processed and shipped, you will receive a shipping confirmation email, including tracking information when available.

2. Shipping Costs

Free shipping is available on all orders, with no additional shipping fees at checkout for destinations where our shipping service is available.

We reserve the right to update our shipping arrangements if our delivery partners or service availability change. Any applicable shipping charges will be displayed at checkout before you complete your purchase.

3. Estimated Delivery Times

Delivery times vary depending on the destination, product availability, shipping method, and local delivery conditions.

As a general guide, international orders may take approximately 5–12 business days to arrive after dispatch. Some destinations may require additional time.

These timeframes are estimates and are not guaranteed. Delays may occur due to customs clearance, public holidays, weather conditions, carrier disruptions, or other circumstances beyond our control.

For the most accurate estimate, please refer to any delivery information provided on the product page or at checkout.

4. International Shipping

THAT ONE serves customers in multiple locations and may expand its shipping destinations over time.

Shipping availability depends on the destination and the delivery services available through our fulfillment partners. We cannot guarantee delivery to every country or region.

Customers are responsible for providing a complete and accurate shipping address, including any required postal codes, apartment numbers, and contact details.

5. Order Tracking

Once your order has shipped, tracking details will be sent to the email address provided at checkout, when tracking is available.

Please allow a few business days for tracking information to become active after dispatch. Tracking updates may be limited while a package is in transit between countries or undergoing customs clearance.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the customer's responsibility. THAT ONE cannot control customs processing times or the fees assessed by local authorities.

7. Incorrect Addresses and Delivery Issues

Please carefully review your shipping information before placing an order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If your package is delayed, marked as delivered but cannot be located, or appears to be lost, please contact us so we can help investigate with our shipping partners.

8. Damaged, Missing, or Incorrect Items

If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us with your order number and relevant photographs or other supporting information.

We will review the issue and work with you toward an appropriate resolution in accordance with our Refund and Return Policy and applicable consumer-protection laws.

9. Delivery Delays

Although we work with our fulfillment partners to provide reliable delivery, we cannot guarantee exact delivery dates.

THAT ONE is not responsible for delays caused by circumstances outside our reasonable control, including customs inspections, carrier disruptions, severe weather, or other unforeseen events. This does not limit any rights you may have under applicable law.